Purpose of this Tool

The reason for drawing an As-Is flow diagram is to

  • Validate current understanding of the various process activities
  • Analyse the current process to explore people, time, cost or quality issues.

When Would this Tool be Used?

The As-Is flowchart precedes the customer interview in the subsequent steps due to the fact that you will gain new insights by doing the flow diagram and this new knowledge will help you to ask better questions during the interview stage.

Process Improvement 03: Your As-Is Process Flow


  • Should be Empty: