The Purpose of this Tool
This tool will give you some ideas for potential solutions to redesign your current process and to resolve the issues already uncovered during the previous phase. It will help you to
- Reflect on your current reality relating to your process and
- Design the ‘to-be’ process i.e. the improved process.
When Would this Tool be Used?
Review the information from the client interviews, root cause analyses and the benchmarking information you’ve analysed. The next step will be to recommend improvements.