FAQ.

FAQ’s.

Does Nimblex have help guides and videos?

Nimblex has comprehensive help guides and video tutorials in our online help wiki, Nimblex.help. We also offer you inbuilt help and complete user guides which can be saved under Quick Links in the solution for easy reference. Additionally, instructions can be displayed within a hover-over information icon to prompt users or provide options.

What training can I expect from Nimblex?

EBMS offers clients training on two aspects: [1] The Nimblex Platform (i.e Platform Training) which covers how to get the most out of your Nimblex Platform. This applies to all users within our Nimblex user community. [2] Your specificconfigured solution (i.e. Solution Training) which deals with how to use your specific solution. We offer you a Train-the-Trainer approach. This training involves a select group of individuals who will be the “Trainers ” and “Super Users” who are enabled to help others in your organisation to understand the system and its day to day

Can I use Nimblex on a mobile device?

Yes, you can use Nimblex whenever, wherever on any movile device that has an active Internet connection. Nimblex is a web-based solution, meaning you have access to your data from anywhere you can get Wi-Fi or a mobile signal. Using Mobile Views, full systems can be dynamically reformatted to render on a mobile device. Also, Nimblex is compatible with all the leading Internet browsers, such as Google Chrome, Internet Explorer, Edge, Firefox, Opera and Safari.

What support does EBMS offer us?

Support is one of our stand-out trademarks. We have a dedicated team of support analysts who manage our clients’ tickets using an industry standard support platform. Logging tickets through the portal is our preferred method, however we also have email and phone communication methods that you can use. Our support is based out of our Melbourne, Australia office. To learn more, refer to our support policy under Guides: G1-Support.