The Freedom of Information Act recognises that the information government holds is a national resource and is managed for public purposes, and that public access to it should be prompt and at the lowest reasonable cost.
Freedom of Information Management Solution.
How did we manage before we had Nimblex? I like it because it is so easy to use. It just works. We have over 100 users working in the system every day and I would highly recommend the product and the Nimblex team to help any business.Jason Tisbury
General Manager Supply Chain and Quality
The problems with a manual approach.
Many government departments and agencies still manage the FOI process using posted paper requests, emails and spreadsheets. This is:
How Nimblex solves this problem.
The Nimblex FOI Solution is an online case management platform which automates and digitises the process and offers an adaptable approach to managing FOI Requests. It provides a more efficient way of releasing information while making sure the process is followed and can be reported on.
A single source of truth: the system offers a central place to manage the requests, from start to finish.
It can be hosted in the Cloud, making it secure and accessible, any time and from anywhere.
Employs a consistent and repeatable way of handling requests.
Our FOI solution does not require much configuation to get you up and running, and we can create your unique FOI Management solution as everything can be customised quickly using low-code configuration.
FOI Request Management.
We will follow our data migration methodology when implementing any data migration for a client. Clients are given a detailed migration plan to fill in and follow. There will be at minimum a single test data migration and a single live data migration. If quoted there may be additional test migrations.
Use the live dashboard to assess and manage FOI requests. The dashboard displays the new requests that have been received but have not been allocated to the team. This information can be used to mark the requests valid/invalid once they have been assessed.
Manage Team Work Load
Nimblex offers an FOI Manager’s dashboard to give a snapshot of the workload that can be used to allocate the work accordingly. Intelligent reporting gives you information about the size of requests, which aids better planning and reduces bottlenecks.
User Groups and Roles
The FOI solution offers different groups of users, and access permissions are granted accordingly. Each user group has a role-specific dashboard. Users include:
– Privacy Officer
– FOI Officer
– FOI Manager
The solution includes Workflows and Approvals for various processes such as:
– FOI Requests
– Privacy Incidents
The system offers email notifications/reminders and alerts as well as generating mail merge documents using pre-defined templates. Emails can be logged against records for audit purposes.
Tracking Upcoming Due & Overdue Dates
Nimblex can track the days it takes to complete a request from start to end. This information is presented with coloured backgrounds for traffic light reporting. Furthermore, it is easy to report on invalid FOI Requests.
FOI Request Status
Nimblex tracks and reports on the status of the request. The FOI Manager can simply filter the records based on the status to get the progress reports and reports on closed and open requests. Since the data is in a digital format, it can easily be searched.
Nimblex offers sophisticated reporting capabilities that allow you to manage and analyse your processes and data. Reports can also be exported in other formats, e.g. PDF, for printing.
Compliance and Auditing
Compliance and business rules can be built into the workflows and eForms, and since every action is logged, there is a secure audit trail available for scrutiny.
Freedom of Information: The Right to Know.
The ideal technology to partner for the following type of solutions:
Improve efficiencies with Nimblex’s flexibility and ability to quickly adjust to change requests and future needs.
Client Success Stories.
Frankston City Council is situated on the eastern shore of Port Phillip Bay, 40 kilometres south of Melbourne central business district.