1. Background

EBMS Pty Ltd, ABN 50 068 507 808, provides web-based management software services. In providing these services, we collect, use and disclose limited personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identifiable.

We are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and manage personal information. It also tells you how you can ask to access and correct the personal information we hold about you or complain about a suspected privacy breach.

2. Types of information that we collect

2.1. Personal information

The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you we will collect your name and employer organisation. If we need to communicate with you, we may collect your email, work postal address and telephone numbers.

To help us improve our services, we may collect your responses to surveys and questions and details and comments from you about how you make use of our services.

If you apply for a job with us, we will collect the information you include in your application.

2.2. Sensitive information

We only collect sensitive information where it is reasonably necessary for our business functions and management solutions and you have consented.

2.3. Information other than personal information ("non-personal information")

When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services and for marketing purposes. We may collate this information for our own statistical purposes and we will not disclose that collated information to third parties or publish it for marketing or research purposes.

Site visit information:

We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, the number of times you visited the site, any documents you downloaded and the type of device, browser and operating system you used.

3. Collection of personal information

Methods of collection

We will only collect personal information, which is fair and reasonable, by lawful and fair means as required by the Privacy Act.

We collect personal information in a number of ways, including:

  • Directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or in face to face meetings;
  • From third parties who have recommend our services to you;
  • From our own records of your current use of our services.

4. Collection, retention, use and disclose your personal information

4.1. General

The main purposes for which we collect, retain, use and disclose personal information is:

  • to identify you and verify your identity;
  • to communicate with you about our services;
  • to provide our services to you;
  • to help us improve our services;
  • for any other purposes that you have consented to.

4.2. Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.

Opting out:

You can opt out of receiving these communications at any time by contacting us.

5. Disclosure of your personal information

We will only disclose your personal information for marketing purposes with your consent.

We may collate the personal information of you and others for our own statistical purposes.

If you apply for a job with us, we may discuss your application with your nominated referees.

6. Cross border disclosure of personal information

We will not disclose personal information to third parties located overseas.

If we change our policy at some time in the future, we will comply with the requirements of the Privacy Act that apply to cross border disclosures of personal information and this Privacy Policy will be amended accordingly.

7. Data quality and security

7.1. General

We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises.

We take reasonable steps to:

  • make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and relevant;
  • protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
  • destroy personal information that is no longer relevant or useful.

7.2. Security

The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.

Payment security:

We do not process any payments on site so do not retain any client banking or financial information.

Website security:

While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone.

You can also help to protect the privacy of your personal information by maintaining the confidentiality of your system (including your password), and by ensuring that you log out of your system when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.

8. Access and control of your personal information

You can request access to the personal information that we hold about you and request corrections by contacting us.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us immediately by telephone or electronically.

10. Further information

Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.

Jarrod Stevens
Sales and Marketing Manager

EBMS Pty Ltd
Mail:  54 Lexton Road, Box Hill North, Melbourne, Victoria, 3129, Australia
Email:  jarrod.stevens@ebms.com.au
Telephone: +61 3 9958 0000

11. Changes to this policy

We may amend this Privacy Policy from time to time. The current version will be posted here on our website.