Freedom of Information Management Solution

Information is a valuable and powerful resource which is at the heart of every government decision and activity. 

The Freedom of Information Act recognises that the information government holds is a national resource and is managed for public purposes, and that public access to it should be prompt and at the lowest reasonable cost.

The Problems with a Manual Approach

Many government departments and agencies still manage the FOI process using posted paper requests, emails and spreadsheets. This is:

  • Time consuming (adds to the cost)
  • Labour intensive (adds to the cost)
  • Due dates can be missed
  • Inefficient distribution of the workload
  • Difficulties in reporting
  • Hard to track
  • Difficult to audit accurately

How Nimblex Solves these Problems

The Nimblex FOI Solution is an online case management platform which automates and digitises the process and offers a tailored approach to managing FOI Requests. It provides a more efficient way of releasing information while making sure the process is followed and can be reported on.

A single source of truth: the system offers a central place to manage the requests, from start to finish.

It can be hosted in the Cloud, making it secure and accessible, any time and from anywhere.

Employs a consistent and repeatable way of handling requests.

Our FOI solution does not require much configuation to get you up and running, and we can create your unique FOI Management solution as everything can be customised quickly using low-code configuration.

FOI Request Management


Live Dashboard to Assess/Manage FOI Requests Received

Our system uses a live dashboard which displays the new requests that have been received but have not been allocated to the team. This information can be used to mark the requests valid/invalid once they have been assessed.

Manage Team Work Load

Nimblex offers an FOI Manager's dashboard which provides a snapshot of the team's workload that can be used to allocate the work accordingly. The intelligent reporting gives you information about the size of requests being dealt with which aids better planning and reduces bottlenecks.

User Groups and Roles

The FOI solution offers different groups of users, and access permissions are granted accordingly. Each user group has a role-specific dashboard. Users include:

  • Paralegal
  • Privacy Officer
  • FOI Officer
  • FOI Manager

Workflows and Approvals

The solution includes Workflows and Approvals for various processes such as:

  • Freedom of Information Requests
  • Privacy Incidents
  • Complaints
  • Subpoenas 

Automated Communication, Alerts and Mail Merge Documents

The system offers email notifications/reminders as well as generating mail merge documents using pre-defined templates. Emails can be logged against records for audit purposes. 

Tracking Dates

Tracking upcoming due dates and overdue requests is an integral offering of the FOI solution. Nimblex can track the days it takes to complete a request from start to end. This information is presented with coloured backgrounds for traffic light reporting.

Furthermore, it is also easy to report on invalid FOI Requests. 

FOI Request Status 

Nimblex works well with statuses and efficiently tracks and reports on various statuses of the request. The FOI Manager can simply filter the records based on the status to get the progress reports. It is easy to report on closed and open requests at any given time.

Since the data is in a digital format, it can easily be searched and filtered.


Nimblex offers sophisticated reporting capabilities that allow you to manage and analyse your processes and data. Reports can also be exported in other formats, e.g. PDF, for printing.

Compliance and Auditing 

Compliance and business rules can be built into the workflows and eForms, and since every action is logged, there is a secure audit trail available for scrutiny.

Pesonalised Branding

The Nimblex FOI solution comes with the look-and-feel configuration capability so you can match your corporate branding.

For more:

Freedom of Information: The Right to Know

Core Starter


Standard FOI Features


Custom Branding


Custom Notification Settings


Custom Permissions and Approvals


Online Training

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Implementation Time: 4-6 Weeks

Core + Enhancements


Standard FOI Features


Custom Branding


Custom Notification Settings


Custom Permissions and Approvals


Custom Fields on any Form


Additional Modules and Integrations


Online and Onsite Training

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Implementation Time: 2-3 Months

And if the Nimblex Core Solution doesn’t seem like the best fit for your business, be sure to take a look at our Custom Solutions to see how you can have your own Nimblex system tailor made for your needs.

Why Use Nimblex Core?

Do you:

  • Have a strictly limited IT budget?
  • Need Freedom of Information software implemented in a short time frame?
  • Already have standard FOI Management processes?
  • Want to improve your organisation’s processes?
  • Want a solid foundation for future changes?

If you answered 'yes' to one or more of these questions, and you are a Council, Government Department, NFP or SME, then Nimblex Core Freedom of Information software is for you.


Low-Code Development

Nimblex solutions are built using low-code development, which offers:

  • Rapid, cost-effective solution creation and deployment
  • Innovative, flexible design capability
  • An extremely agile system, i.e. it is future-proof and can quickly respond to change demands
  • Highly adaptable perfect-fit solutions
  • Increased self-service by empowering "citizen developers"


Nimblex offers a number of options for integrating your FOI management solution with other software solutions:

  • Accessing a 3rd party API
  • Scheduled import from file
  • Accessing a 3rd party database directly
  • By Reference


We offer 3 hosting options:
  1. Public Cloud
  2. Private Cloud (Based out of Azure)
  3. On-Site (Client Hosted)
All data is hosted within Australia, irrespective of which option you select.

Why Our Clients Choose Nimblex


Australian Made and Owned

Most of our staff reside within Australia too


100% Customisable Software

Shaped to suit your exact needs


Low-Code Development

Drag-and-drop configuration with little-to-no coding


Fast ROI and Benefits Realisation

Rapid configuration and deployment capabilities


Easy to Scale Up

Add other solutions, all on the same platform


Cost Effective Pricing

From small businesses to large organisations