Custom Freedom of Information Management Solution

Overview

Information is a valuable and powerful resource which is at the heart of every government decision and activity. 

The FOI Act recognises that the information government holds is a national resource and is managed for public purposes, and that public access to it should be prompt and at the lowest reasonable cost. Hence, we recognise the importance of managing the process which is time consuming and inefficient when done using spreadsheets. 

Our Freedom of Information Management Solution offers a tailored approach to the process of managing the FOI Requests and provides a more efficient way of releasing information while making sure the process is followed and can be reported on. The solution offers an effective way of managing the workload within the FOI team as well as tracking the approaching due dates. 

The FOI solution is not just managing the information request but also offers the capability to deal with privacy incidents, complaints and subpoenas.

Nimblex FOI Solution is an online case management platform with unprecedented reporting capabilities and the ability to generate alerts and correspondence using defined templates and communication with relevant users.

Flexibility

We can start from scratch to create your unique FOI Management solution. This means that everything can be customised - and we mean everything. But to give you an idea and to allow you to dream about your ideal solution, here are examples of the activities within FOI management that will be tailored to best fit your needs.

 

FOI Request Received

Our system offers a live dashboard with all the new FOI requests that have been received but have not be allocated to the team. This information can be used to mark the request valid/invalid in order to be allocated.

FOI Request Management

The FOI solution offers user access for different groups of users, including Paralegal, Privacy Officer, FOI Officer and FOI Manager.

The FOI solution includes Workflow and Approvals for various processes such as:

  • Freedom of Information requests
  • Privacy Incidents
  • Complaints
  • Subpoenas 

It offers email notifications/reminders as well as generating mail merge documents using pre-defined templates. Emails can be logged against records for audit purposes. 

Nimblex FOI solution comes with the look-and-feel configuration capability to match your corporate branding.

Manage Team Work Load 

Nimblex offers an FOI Manager's dashboard which provides a snapshot of the team's workload that can be used to allocate the work accordingly. The intelligent reporting capability goes beyond expectations by also giving you information at your fingertips of the size of request being dealt with which aids better planning.

Tracking the Due Dates 

Tracking upcoming due dates and overdue requests is an integral offering of the FOI solution. Nimblex can even track the days it takes to complete a request from start to end. This information is presented with coloured backgrounds for traffic light reporting. Furthermore, it is also easy to report on invalid FOI Requests. 

FOI Request Status 

Nimblex works well with statuses and efficiently tracks and reports on various statuses of the request. The FOI Manager can simply filter the records based on the status to get the progress reports. It is easy to report on closed and open requests at any given time.

Link with other Nimblex Solutions

Nimblex allows you to link modules with any other CUSTOM or CORE solution. These modules interlink seamlessly to share data, user rules, reporting, etc.

Includes all the Nimblex Platform features

Your customised Nimblex solution will include all these innovative features which are native to the Nimblex Platform.

Integrations-chart

Integrations

Nimblex offers a number of options for integrating your FOI management solution with other software solutions:

  • Accessing a 3rd party API
  • Scheduled import from file
  • Accessing a 3rd party database directly
  • By Reference

Hosting

We offer 3 hosting options:
  1. Public Cloud
  2. Private Cloud (Based out of Azure)
  3. On-Site (Client Hosted)
All data is hosted within Australia, irrespective of which option you select.